Donation Refund Policy

Purpose

Juice 107.3 has developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to Juice 107.3. We recognise the importance of donations and want to ensure we establish principles of transparency and fairness regarding the management of refunds.

This policy outlines the circumstances under which Juice 107.3 will refund a donation.

Scope

This policy applies to all those who make financial donations to Juice 107.3 and Juice 107.3 employees and volunteers responsible for processing and managing financial donations.

Policy Statement

Juice 107.3 expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.

Juice 107.3 recognises that it is possible to make an error when making an online donation or for the donors to change their mind about the donation made. It can also occur that an error can be made by Juice 107.3 or our financial institution.

Under this policy Juice 107.3 will endeavour to refund donations by the following principles:

Principles

If an error is made in making an online donation or if the donor changes their mind, we will honour all requests for refund that are made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.

Requests for refund can be sent by email or mail

Email: [email protected]
Mail: PO Box 8713, Gold Coast MC QLD 9726

Juice 107.3 will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however, we are under no obligation to give refunds, and the decision on refunds will be at Juice 107.3’s discretion.

If an amount is adjusted by Juice 107.3, the original receipt issued for the incorrect amount will become invalid, and a new receipt will be issued for the amount of the adjusted donation.

Juice 107.3 reserves the right to pass any refund transaction charged onto the donor.
Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card.
Should an error be made by Juice 107.3 or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.

Responsibility and policy owner

The owner of this policy is the Chief Executive Officer, Juice 107.3.

The owner is responsible for implementing the policy and achieving the desired outcomes.

All Juice 107.3 employees and volunteers responsible for receiving and processing donations shall:

  • respect and value all those who donate to Juice 107.3
  • ensure donation processes are secure and transparent
  • build trusting relationships with regular donors and partners
  • respond proactively to any issues arising regarding donation refunds
  • communicate respectfully and professionally with those who request a refund raise any issues or concerns that arise with Juice 107.3 management regarding donation refunds.

Juice 107.3 has approved the policy.